Where do I park? How do I get my parking validated?

Parking can be found directly across the street from Evolve’s entrance, the corner lot at Ervay and Young Streets. You can use the kiosk in the parking lot to validate your parking using our dedicated code (please call or text the front desk to obtain the code). We also have a QR code at the front desk that can be used to validate your parking. You’ll just need to have your license plate number handy!

How do I properly check in for classes?

Class check-in is located right when you walk in at the front desk. It is very important that you make direct contact with the front desk staff to ensure that you are marked as “present.” While our staff know most of our athletes by name, there may be a newer staff member or a staff member who does not see you on a consistent basis. If the staff is away tending to another athlete, please remain at the front desk to be checked in.

Failure to check in properly may result in a class no-show fee.

Why am I being charged a $15 fee?

Class late cancellations (a cancelled reservation less than 12 hours prior to the start of class) and/or class no-shows will result in a $15 fee. You can avoid these fee charges by making sure you cancel your reservation via your Evolve app at least 12 hours prior to the start of class. Making sure you follow our class check-in protocols will also ensure that you are not charged the no-show fee. 

I am an Evolve member and am unable to register for upcoming classes. Is something wrong with my account?

Unfortunately, the system will only allow you to book classes for which you have technically paid for, even with a monthly auto-drafted membership. For example, if your membership was charged on November 15th, you will only be able to book classes up through December 15th. We know this is annoying but sadly there is no workaround on this for us!

*IMPORTANT* Please do not purchase another membership via the app or website if you are unable to book classes. If the aforementioned issue is not the case, please contact madison@evolvefitdallas.com directly for further assistance! Purchasing an additional membership may result in a monthly double-charge!

I am moving out of state and need to cancel my membership, but didn’t see anywhere on the website to submit my request.

Membership cancellations must be provided in writing and require a 30-day notice. Please submit your cancellation request to madison@evolvefitdallas.com.